Company Overview:

BARBRI is the recognised global leader in legal ed-tech. BARBRI provides a suite of technology-driven products and solutions serving students, professionals, law schools and law firms throughout the legal lifecycle, empowering every step of the legal education journey.

Job Summary:

As the Operations Data Support Specialist you will be responsible for the data, systems and software utilised by the Operations and Learning teams, and their functionalities, requirements and processes. This is a data driven role and a love for data is a must. The role will also include driving the ongoing development of content and features for BARBRI’s learning management systems. The Operations Data Support Specialist will be a key member of Operations team and will establish a very close working relationship with the Learning & Business Systems and Development teams. The Operations Data Support Specialist will work closely with the other Operations Support Specialists/Analysts, Student Services Manager, Course Delivery Manager and Revenue Operations Specialists/Analysts to deliver excellent customer experience in the relevant regions and to support revenue through growth. They will also act as part of the team that connects UK course systems and delivery to the wider global functions.

You will have a background in escalated technical queries, troubleshooting, data management, content updates and management, course building/product creation and support, report creation and system training.

Priorities for the business -

1. Driving Execution – Translates strategic priorities into operational reality; Aligns communication, accountabilities, resource capabilities, internal processes, and ongoing measurement systems to ensure that strategic priorities yield measurable and sustainable results.
2. Building Partnerships - Identifies opportunities and takes action to build strategic relationships between one's area and other areas, teams, departments, units, or organisations to help achieve business goals.
3. Leading Change - Identifies and drives organisational and cultural changes needed to adapt strategically to changing market demands, technology, and internal initiatives; Effects new approaches to improve results by transforming processes, products and services.

Position Responsibilities

• Provide daily operational support for the business

Escalated Queries:

• Provide Tier 2 support for all escalated queries related to software and systems utilised by the company i.e. the learning management system (BARBRI PSP & D2L), Salesforce, Calendly, Zapier, Zoom, Dynamics.
• Follow through on escalated system related issues, researching solutions or escalating these to a systems developer to fix if need be.

Data:

• Able to create, download, upload and manipulate complicated sets of data
• Ability to analyse data for business purposes
• Assist in creating and maintaining intuitive real time dashboards to track results, diversity, and other relevant data as needed.

Salesforce:

• Become a super user on Salesforce and have the knowledge to create and update all elements of our products/courses and dashboards. To also be aware of the systems functionalities and processes, and how this can be used effectively within the team.
• Payment management/troubleshooting between Salesforce and CyberSource
• Maintain the product/course catalogue, payment schedules and coupon codes within Salesforce, conducting regular audits to ensure accuracy.

Communication:

• Keep in close contact with the US Tech, Development Operations and Operations Support teams so that the UK team are aware of and prepared for larger company wide process and updates.
• Fully utilize our project management system WRIKE to ensure tasks are properly documented and completed within agreed timeframes.

System Management:

• Identify operational deficiencies and areas for process improvement and redesign. Organise and document findings and prepare recommendations.
• Test new applications, products, and processes to ensure they meet requirements. Testing online content across a range of browsers/operating systems (Mac/PC) and logging any issues for the development team to resolve.
• Drive the future enhancement/development of all digital systems. Not becoming complacent on current systems, and undertake self-motivated research into potential alternatives.
• Coordinate with vendors, including but not limited to, video/media platforms, shipping/distribution, customer incentive procurement.
• Developing training for all staff on the use of system functionality, best practices and empower them to try to resolve issues themselves before escalating.
• Creation and review of guides for systems to employees and Tech Support to ensure they are familiar with new products, features and applications.

Course Oversight:

• Actively participate in ideation of new courses and subsequent debriefs to keep track of student and business needs.
• Become a knowledge ambassador for all courses to have a better understanding of where a system or process could prove to be more effective. Organise and document findings from tests and prepare recommendations.
• Assist the rest of the Operations & Learning teams in the creation and delivery of all SQE1, SQE2 and other related products as required.

Generally

As a member of the global team, you will

• Act as a role model and ambassador for the Company to enhance BARBRI’s brand awareness and perception.
• carry out a wide range of activities to ensure the success of the BARBRI global business;
• attend and contribute to team meetings; and
• track and report project updates to your line manager.

Qualifications and experience

• A love for data, excellent analytical skills and logical thinker

• Bachelor’s degree or other relevant experience in a support role
• Experience in a similar data driven role
• Experience in CRM (Salesforce preferred)
• Experience in excel and Microsoft Office software
• Ability to communicate at a professional level
• Ability to effectively manage and prioritise delegated tasks

• Bias for action, change and maximising current processes
• A self-motivated individual able to work with minimal supervision under tight deadlines in a dynamic environment with competing demands for resources
• Detail oriented with the ability to work efficiently with complex information
• Strong technical aptitude
• Motivated and willing to learn new things

Benefits:

• 25 days annual leave + bank holidays

• Pension contributions

• Private Health Insurance

• Employee Assistance Programme

• Season Ticket Loan

• Optical care benefits

• Mobile phone expense reimbursement

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions and perform any other related duties as assigned by their supervisor.

At Barbri, we believe that investing in our employees leads to mutual success. Join us and be part of a passionate team dedicated to transforming education through innovative technology.

Barbri is an equal opportunity employer and is committed to diversity, equity, and inclusion in the workplace. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

We believe that diversity fosters creativity, innovation, and success. We are dedicated to creating an inclusive environment where all employees feel valued, respected, and empowered to contribute their unique perspectives and talents.

Qualified applicants will receive consideration for employment without regard to their race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Join us in our mission to empower individuals through education and technology. We welcome candidates from all backgrounds to apply and help us build a diverse and inclusive workforce.